How to prepare for a phone screen interview

A phone interview usually happens early in applying for a job. Employers may use one to shortlist people, along with online tests or video interviews.

The employer wants to see how keen you are on the company and the role. So do your research first.

• Prepare as you would for a face-to-face interview. Research the employer and read the ad again.
• Check they have the right number to reach you on the day.
• Make prompt cards with your main points, to have in front of you.
• Prepare 2 or 3 questions to ask the interviewer.
• Find a quiet place, with good signal and no interruptions.

• Be ready 10 minutes before the time, so you can settle.
• Be polite, and say so if the line is bad or you can't hear.
• Leave a small gap after each question before you answer, so you don't talk over them.
• Ask them to repeat a question if you're not sure what they mean.
• Some people feel more confident standing up during the call.

For questions about your past, answer in STAR order: situation, task, action, result. Our STAR method guide and template shows how.

Thank them for their time. It's fine to ask when you can expect to hear the outcome.

Then note what they asked, and update your prompt cards for next time.

Here is a made-up phone screen, with short, true answers.

Each answer is short and true, with one number. The close is polite and asks about timing.

Written by Seal the Offer from these pages, last checked on 1 November 2026. Rules change, so check the employer's own page and the job ad before you apply.

• Phone interview tips · National Careers Service (England)
• 7. The interview and other assessment: cracking the code · Australian Public Service Commission